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Title
Text copied to clipboard!Lead Receptionist
Description
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We are looking for a Lead Receptionist to join our team and ensure excellent service to our guests and clients. The ideal candidate will be friendly, professional, and capable of multitasking while providing a positive experience to everyone who enters our premises.
As the Lead Receptionist, you will be the first point of contact for our visitors. You will be responsible for greeting, guiding, and providing information, as well as handling phone calls and scheduling appointments. This role requires excellent communication skills, a professional appearance, and the ability to solve problems efficiently.
This position is critical to maintaining the image and reputation of our company. The Lead Receptionist acts as a liaison between visitors and internal departments, ensuring that every interaction is pleasant and effective. Additionally, you will manage correspondence, maintain order in the reception area, and support administrative tasks as needed.
If you are passionate about customer service, detail-oriented, and eager to work in a dynamic and professional environment, we invite you to apply.
Responsibilities
Text copied to clipboard!- Welcome and assist visitors
- Answer and manage phone calls
- Organize and schedule appointments
- Maintain cleanliness and order in the reception area
- Handle incoming and outgoing mail
- Guide visitors to appropriate areas or personnel
- Support administrative duties
- Log and monitor visitor entries
- Coordinate with other departments for customer service
- Maintain professional appearance and behavior
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a similar role is a plus
- Excellent communication skills
- Proficiency in English
- Good computer and MS Office skills
- Professional appearance and demeanor
- Ability to multitask
- Team spirit and politeness
- Problem-solving skills
- Flexibility and adaptability
Potential interview questions
Text copied to clipboard!- What is your experience in a receptionist role?
- How do you handle a dissatisfied visitor?
- What is your availability for work?
- What is your proficiency in office software (MS Office)?
- How do you maintain your professional appearance?
- What is your approach to customer service?
- Do you have experience in a call center?
- How do you handle pressure during peak hours?
- What is your level of English proficiency?
- How do you organize your daily tasks?
